Moving to the cloud is an inevitability that organisations must understand and be ready to implement if they want to streamline processes and take advantage of the other benefits, however, the reality is that selecting a cloud hosting service provider is no easy feat.
If you’re in the market for a new cloud hosting service provider be sure to ask them the questions in this two-part post.
What customer support services do you offer?
The cloud computing journey is an ongoing one so you need a cloud hosting service provider that can offer you customer support. Technical support should be available to you online or by phone 24 hours a day, every day, including holidays. You should find out about average response and resolution times and whether you’ll be talking to a knowledgeable engineer or customer service rep.