6 Questions to Ask Your Cloud Service Provider – Part 2

Moving to the cloud is an inevitability that organisations must understand and be ready to implement if they want to streamline processes and take advantage of the other benefits, however, the reality is that selecting a cloud hosting service provider is no easy feat.

If you’re in the market for a new cloud hosting service provider be sure to ask them the questions in this two-part post.

What customer support services do you offer?

The cloud computing journey is an ongoing one so you need a cloud hosting service provider that can offer you customer support. Technical support should be available to you online or by phone 24 hours a day, every day, including holidays.  You should find out about average response and resolution times and whether you’ll be talking to a knowledgeable engineer or customer service rep.

Strategix cloud hosting solutions provides several attractive benefits for your company by enabling you to consume computer resources as a utility – just like electricity – rather than having to build and maintain IT infrastructures on-premise.  Extending into the cloud should expand your options without adding complexity allowing you to meet changing business needs with greater flexibility.

Can your cloud scale up to my needs?

As your business grows so will your cloud storage and computing needs. Can your service provider scale up or down as needed? You need a flexible partnership that allows you to add additional services and users without any hassle. You should also consider the costs that come with this flexibility.

What’s your downtime history?

Downtime is something you should always consider especially since it can be so costly for your business. Make sure you get a downtime history log, ideally you want a service provider that has little to no downtime issues.

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