Business,
Simplified.

Jaco Stoltz

startupinspirethumb

Microsoft Dynamics CRM 2016 Now Available: Ushering in a New Era of Intelligent Customer Engagement

As the new leader of Microsoft’s CRM Business Applications group, it is my great honor and privilege to announce that Dynamics CRM 2016 is now available!  The new release is not only our most comprehensive ever, but it also represents a huge leap forward in our journey to deliver intelligent customer engagement. Over the past

Microsoft Dynamics CRM 2016 Now Available: Ushering in a New Era of Intelligent Customer Engagement Read More »

5810.erp small business.png 1240x1080

Dynamics NAV: Transform Your Business Processes and Do More For Less

Take managing your business processes to a whole new level with Dynamics NAV2016 The recent launch of Microsoft Dynamics NAV 2016, in my view, has taken it to a whole new level. I hesitate to sound like a marketeer for the product but it now really enables you to transform your processes to a whole

Dynamics NAV: Transform Your Business Processes and Do More For Less Read More »

customer service

Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service

When it comes to service and support, customers don’t long for conversation. They want answers, fast. According to Parature’s 2014 State of Multichannel Customer Service Survey, customers rank the top two aspects of a satisfying customer service experience as: Getting my issue resolved quickly (41%) Getting my issue resolved in a single interaction (26%) So, what

Esteban Kolsky, Parature, Ask.com Tell Why Knowledge is Key in Customer Service Read More »

6545.KM2

New Knowledge Management in Microsoft Dynamics CRM 2016 Release

In Today’s world, the success of an organization is directly linked to the quality of customer service it provides. The only way to do customer-centricity right is to offer customers the right information. Knowledge management is considered as one of the most important pillar of customer service that helps organization give their customers the right

New Knowledge Management in Microsoft Dynamics CRM 2016 Release Read More »

Focused, Collaborative, Professional: Microsoft Dynamics CRM Online

Microsoft account managers and sellers aim to be focused and professional when approaching customer engagements. They do this while collaborating with peers and account teams. In a fast, clear, convenient way, Microsoft Dynamics CRM Online enables users to connect and share like a network. To read the full Customer Story, visit https://customers.microsoft.com/Pages…. Learn more about

Focused, Collaborative, Professional: Microsoft Dynamics CRM Online Read More »

The importance of having a partner

The Importance of Having a Microsoft Dynamics Partner

Making the jump from spreadsheets to comprehensive, holistic solutions like Microsoft Dynamics CRM and Microsoft Dynamics ERP is one of those rare watershed events in the life of a business. Watching as new opportunities and ways of doing business are opened to you can be at once exhilarating and daunting. Knowing this, we here at

The Importance of Having a Microsoft Dynamics Partner Read More »

Dive into the differences between online CRM and on premises CRM

Dive into the Differences Between Online CRM and On-premises CRM

The decision to implement a customer relationship management (CRM) solution is a big one. But taking the CRM plunge is just the beginning. Next you’ll have to figure out what sort of CRM system works best for you and your team. Questions about transition times, differing functionality, and scalability can sometimes make you feel like

Dive into the Differences Between Online CRM and On-premises CRM Read More »