Dynamics 365 Customer Service: A New Paradigm
Every so often, a new way – a new paradigm – emerges and often disrupts global commerce, and the way we conduct business, for our own entrepreneurial endeavours and for our clients and customers.
Now, another paradigm is here. And it’s brought to us by the Microsoft Dynamics 365 business platform.
The platform is a fully integrated, fully interconnected range of capabilities for better business, built into the cloud. It’s a central accessible hub, containing specific business enhancing applications that let you be agile in the market, and fully responsive to your customers.
And it’s that last part we’re going to highlight here.
Dynamics 365 gives you a customer service omnichannel capability that will let you streamline your client service offering – your communications, after-sales services, and issue and complaint resolution.
Let’s detail here, the Dynamics 365 client service module, and how it can help you earn customers
for life.
The new Dynamics 365 Customer Service module
Self-service support for your customers
- Get virtual agents that are always on standby with every modern self-service solution
- Enable customers with access to your business’s knowledge base
- Share knowledge through community interaction
Personalise customer interaction
- Get a comprehensive view of every customer profile and personae
- Meet client needs before they ask for solutions
- Let customers engage with you however they want
Enable your people to give better service
- Strengthen agent collaboration for faster issue resolutions
- Enable your agents to act quicker when customer feedback comes in
- Strengthen collaboration between your people for quicker problem solving
Enhance your service
- Adapt to customer sentiment in real-time
- Understand knowledge within your business with rich data you can use to upskill your people
- Analyse detailed datapoints for insight into gaps in customer service success
Solve problems before they affect your customers
Get the most from the module
A business is an ecosystem that relies on many
contributing components to ensure it grows and thrives.
Components like processes, marketing, strategies
and people. But that ecosystem can never flourish
without the vital factor of its customer base.
Find out more about Microsoft Dynamics 365, and its comprehensive suite of integrated business enhancing products, in the cloud.
Business,
Simplified.
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