For the first time, global analyst Forrester reported that the race between Dynamics 365 and Salesforce has tipped in favour of the former, although Salesforce remains a contender in the market. There are many reasons why companies now prefer Dynamics 365.
In this post, Strategix looks at the pricing factor between the two solutions.
Both Dynamics 365 and Salesforce focus on modular enterprise-grade functionality and seamless business applications in the cloud.
Dynamics 365 offers a comprehensive cloud-based solution that allows companies access to core business functions, the most popular being the Sales and CRM modules, known as Dynamics 365 for Sales and Customer Service. The platform integrates seamlessly with the popular Office 365 tools.
Salesforce also handles enterprise CRM functionality through Salesforce Service Cloud and sales via Salesforce Sales Cloud.
The two options offer plenty of similarities, but what about the pricing options?
Pricing per Module
At a closer look, Dynamics 365 is about 35% less expensive than Salesforce.com for both the sales and the customer service modules – if only from a straight-forward software pricing consideration.
Dynamics 365 (Sales or Customer Service) – USD 95/user/month.
Salesforce (Sales or Service Cloud) – USD 150/user/month.