What can a CRM system do for my business?

Microsoft Dynamics CRM organizes and automates business processes enabling you to reduce costs and increase profitability by nurturing customer relationships and increasing satisfaction across all interactions.
Microsoft Dynamics CRM involves using technology to organise, automate and synchronise business processes, in the areas of sales, marketing, customer service and technical support. The overall goals are to find, attract and win new clients; nurture and retain the customers your company already has and reduce the costs of marketing and customer service.
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Your customers know more than ever before – making buying decisions before you can even engage. Your sales team must adapt to the new customer journey – building deeper relationships with customers and personalizing every interaction. With Microsoft Dynamics CRM (now called Dynamics 365 for Sales), we help you reimagine sales around this new customer journey. Your sales reps can zero in, win faster and sell more.

Social and mobile have transformed customers’ service expectations. Customers expect quality, personalized service—on their terms—across the web, social, mobile, and phone.  With Microsoft Dynamics CRM, you can earn customers for life by providing relevant, personalized service—at any time and via any channel. Empower your agents with everything they need at their fingertips to deliver amazing customer service.

Marketing is changing faster than ever before. Marketers own more of the customer journey and must engage customers in new ways across new channels to deliver amazing experiences, while tracking the results of their marketing investments. With Microsoft Dynamics CRM, we help you unleash your marketing potential. You can easily plan, execute, and measure campaigns from start to finish. Bring your marketing vision to life-engage customers across channels, build pipeline and demonstrate the impact of your marketing.

In today’s social and mobile world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social. Microsoft Dynamics CRM enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with social tools built right into Microsoft Dynamics CRM.

Microsoft Dynamics CRM is now known as Dynamics 365 for Sales
Microsoft Dynamics 365 for Sales helps sell effectively by providing the insight, guidance and tools salespeople need to build repeatable processes, focus on the right customers, and win faster by collaborating with colleagues.
Dynamics 365 for Sales

Learn how Microsoft Dynamics 365 for Operations, Microsoft’s business solution for enterprises, enables people to make smarter decisions faster with access to real-time insights and intelligence on nearly any device, anywhere. It enables businesses to redesign their business processes faster so they can innovate and get quick time to value to stay ahead of the competition. And it gives businesses the flexibility to grow at their pace through the choice and flexibility of the cloud, allowing them to scale their operations globally to meet business needs.

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Solutions for Marketing, Sales and Service

Manage your leads and close more sales with Microsoft Dynamics 365 for Sales. Watch this video for some highlights – like sales-minded dashboards that give insights and data you can share and act on; re-usable templates to share with your team; collaboration tools and integration with other apps like Excel and Skype; even business process customization so the tool works like your organization does. Harness the power of the cloud to do everything from qualifying leads and preparing quotes to managing your pipeline.

Dynamics 365 for Sales

Microsoft Dynamics CRM provides companies with the ability to deliver personalized and proactive customer experiences across the entire customer journey, enabling them to create valuable, long-term relationships with their customers. By combining the power of advanced analytics technologies such as Azure Machine Learning and Azure IoT services with Dynamics CRM, companies are able to identify patterns and trends in customer data across Sales, Service, Marketing and Social, and use this information to deliver the next best action in their customer engagement processes – from awareness of potential new leads captured through social media to personalized offers, product recommendations and proactive customer service. These capabilities help companies adapt their customer engagement model to that of intelligent customer engagement, and this helps them create customers for life.

Integrated, flexible and customized Microsoft tools from Strategix will help you seize opportunities in every area of your business, so you can maximize your potential and your return on investment.

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Dynamics 365 for Sales

Get a quick overview of Microsoft Dynamics CRM basics. See how to navigate, where to find contacts and accounts, how to enter new info, and how to use the dashboard.

Contact Us

If you’re interested in learning more about Microsoft Dynamics 365 – please contact us now!

  • +27 (0)87 802 0179
  • info@strategix.co.za